Terms &
Conditions
These Terms and Conditions (“Agreement”, “Terms of Service”) establish a legally binding contract between you (“Client,” “You,” or “Your”) and Dogs First Limited (“Company,” “We,” “Us,” or “Our”) for participation in our services (“Training”), use of our website and purchasing from our shop (“Shop”).
Dogs First Ltd agree to provide our training services to you subject to our Terms and Conditions. You acknowledge and accept that by using our services you agree to be bound by these terms and conditions.
1. Website
By visiting our website, dogsfirst.co.nz, purchasing something from us, signing up for our marketing material or engaging in any services offered by this website or our company, you agree to be bound by the following terms and conditions and our Privacy Policy. These Terms and Conditions apply to all users of this website, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using this website. By accessing or using any part of this website, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access this website or use any services.
1.1 Disclaimer of Accuracy and Liability:
1.1.1 The content of the pages of this website is for your general information and use only. It is subject to change without notice.
1.1.2. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
1.2. User Responsibility:
1.2.1. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
1.2.2. You must be at least 18 years old or have parental/legal guardian consent to use our services.
1.2.3. You are responsible for maintaining the confidentiality of your account information, including login details.
1.3. Intellectual Property: This website contains material which is owned by, trademarked or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than by express approval by Dogs First Limited.
1.4. Unauthorized Use: Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
1.5. External Links: From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
1.6. We do not guarantee that this website will be available at all times, and you agree that we will not be liable to you for any unavailability of this website at any given time.
1.7. Your submission of personal information through the store and this website is governed by our Privacy Policy.
2. Training
Use of our dog training services is subject to the following terms and conditions:
2.1. Enrolment and Payment:
2.1.1. Enrolment in our dog training is confirmed upon receipt of full payment.
2.1.2. Payments are non-refundable unless otherwise specified.
2.1.3. The Company retains the right to modify training fees and schedules without notice.
2.2. Attendance and Behavior:
2.2.1. Dogs must be up-to-date on vaccinations and possess proof of vaccinations submitted before the training commences.
2.2.2. All dogs must remain leashed at all times, unless directed otherwise by the trainer.
2.2.3. Aggressive or excessively disruptive behavior could lead to dismissal from the class or cancellation of training session without refund.
2.3. Provision of Services:
2.3.1. We are committed to delivering our services to the best of our abilities and expertise. We will make every reasonable effort to ensure that our services meet your expectations and requirements and will take every reasonable care and precaution to provide accurate information, guidance, and support. However, we cannot guarantee specific outcomes, results, or consequences of our services. It is your responsibility to evaluate the information and guidance provided by us and make informed decisions based on your own judgment and circumstances.
2.3.2. We do not assume responsibility for any actions, decisions, or outcomes that result from your use of our services. You acknowledge that any decisions you make based on the information and guidance we provide are made at your own risk.
2.3.3. While we are dedicated to assisting you to the best of our abilities, we do not accept liability for any direct or indirect damages, losses, or inconveniences arising from the use of our services.
2.3.4. You understand and agree that in order to achieve ongoing success with any training program delivered by us you must follow the instructions of the trainer and must maintain the training exercises shown to you on a regular basis.
2.3.5. We reserve the right to refuse service to anyone for any reason at any time.
2.4. Liability and Responsibility:
2.4.1. You are accountable for your dog’s actions and conduct during training.
2.4.2. The Company is not liable for any injuries or damages caused by your dog or to your dog during training activities.
2.4.3. You agree to indemnify and hold harmless the Company and its trainers, agents and employees from any claims of any kind whatsoever arising due to your dog’s participation in our training.
2.5. Cancellations and Rescheduling:
2.5.1. Requests for cancellations or rescheduling must be made in writing and may incur a fee.
2.5.2. The Company reserves the right to cancel or reschedule training due to unforeseen circumstances.
2.6. Photography and Promotion:
2.6.1. The Company may use images or videos taken during training sessions for promotional purposes.
2.6.2. If you wish to exclude your dog’s image, kindly notify us in writing.
2.7. Recording Prohibition:
2.7.1. Recording, including but not limited to audio, video, or photography, of any part of our training is strictly prohibited without the prior written consent of Dogs First Limited.
2.7.2. Violation of this prohibition may result in immediate removal from the class, cancellation of training services, and/or legal action.
2.8. Confidentiality:
2.8.1. Any materials or information presented during training are for personal use and cannot be shared without permission. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on this website through which the Service is provided, without express written permission by us.
2.9. By enrolling in our dog training, you confirm that you have read, comprehended, and accepted to adhere to these Terms and Conditions. If you have queries or concerns, please reach out to us before enrolling.
3. Online Shop
3.1. When you place an order for products with us, this is an offer to purchase our products in accordance with these Terms of Service. We may choose to accept your order by arranging for the processing of your payment and the shipping of the products, or may, for any reason, decline to accept your order or any part of your order.
3.2. Orders:
3.2.1. All product descriptions, prices, and availability are subject to change without notice.
3.2.2. Placing an order constitutes an offer to purchase; all orders are subject to acceptance.
3.2.3. We reserve the right to refuse or cancel orders at our discretion.
3.3. Payment:
3.3.1. The price payable for products ordered by you shall be the price displayed on the website at the time your order is submitted, together with the applicable delivery charges. All prices are quoted in New Zealand Dollars.
3.3.2. Payments are processed securely through trusted third-party payment gateways.
3.3.3. You agree to provide accurate and complete payment and billing information.
3.3.4. You understand that your information (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
3.4. Shipping and Delivery:
3.4.1. Shipping costs are calculated by our third-party carriers. We do not add packaging and handling fees.
3.4.2. We aim to send your order within 1-2 business days. Rural deliveries may take an additional 1-2 days.
3.4.3. All orders are shipped using signature-required or photo-verified services where available.
2.4.4. We are not responsible for delays or errors caused by third-party carriers.
3.5. Returns and Refunds:
3.5.1. We make every effort to display the colours and images of our products accurately, but we cannot guarantee that your computer monitor’s display will be accurate.
3.5.2. Faulty or Defective Items: If you feel that the quality of any products purchased from us does not meet our obligations under the Consumer Guarantees Act 1993 please contact us and we will be happy to remedy this for you.
3.5.3. Change of mind returns: We are unable to provide refunds or exchanges for change of mind.
3.5.4 Eligibility Criteria for Returns:
– Items must be returned within a reasonable time frame from the date of purchase.
– Items must be in their original condition, unused, and with all original packaging and tags intact.
– Proof of purchase is required for all returns.
3.5.5 Refunds and Replacements:
– Refunds will be issued to the original payment method used for the purchase.
– Replacements will be sent out upon receipt and inspection of the returned item(s).
– Refunds may take 5-10 business days to process, depending on your payment provider.
3.5.6 Return Process:
– To initiate a return, please contact our customer service team at [email protected] and provide details of your order and the reason for the return.
– Once your return request is approved, we will provide you with instructions on how to return the item(s).
3.5.7 Dogs First Ltd reserves the right to amend this return policy at any time in compliance with New Zealand legal requirements.
General terms and conditions
4. Force Majeure: The Company shall not be held accountable for any failure or delay due to events beyond its control.
5. Governing Law and Jurisdiction: This Agreement is governed by New Zealand law and any disputes shall be resolved in accordance with New Zealand jurisdiction.
6. This Agreement, along with our Privacy Policy constitutes the full understanding between you and the Company, replacing any previous agreements.
7. Update of Terms: We reserve the right to modify these terms at any time. Changes will be effective upon posting.
Last updated: 23 August 2023